RopeFlex RX2000 Multi Mode Rope Trainer

We mirror the policies of our brands and our policies vary by product. You can find more information on the product's page under the Shipping Policy tab.

The following brands are applicable for free shipping:

• BenchK
• Bolid-Solid
• Elina Pilates
• Intek Strength
• Merrithew
• PENT.
• Power Plate
• RopeFlex
• Synergee
• TKO Strength
• Tru Grit Fitness
• VersaClimber
• Vortex Strength

The following brands are NOT applicable for free shipping:

• ActiveMine Pilates
• Align Pliates
• Fitkon
• Private Pilates
• Lagree Fitness
• Legacy Apparatus

A shipping quote will be provided after checkout. If you'd like the quote before placing your order, please contact us.

All deliveries are curbside. If white glove services are needed, please contact us for a quote.

Order Confirmation:

As soon as you place an order you will receive an order confirmation e-mail from us. This means we have your order in our system, and have pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and can be shipped immediately. If we find that your item is on back order or unavailable, we will void the pre-authorization and will reach out to you via e-mail. If the item(s) can be shipped within 5 business days, we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we have processed the charges on your credit card, the items will ship within five business days from the date of your order. Tracking information will be sent from us within 24 hours of your order leaving the distribution center to the e-mail address provided to us during check out. If you tracking information had not been received within six days of your order, please follow up with us at info@piquefitness.com.

We offer free shipping on all orders and on applicable items and brands as well.

Typically when an order has been received, it will be processed immediately. After this, it will take about 1-3 business days after confirmation of the order, payment, and pickup time to fulfill your order.

Once the order has shipped, it takes typically 1-2 business days for your order to leave the warehouse. Freight carrier times vary depending on location, and this can typically be between 4-10 business days. Therefore, as a general rule, we give a minimum of a 2 week lead time after your order is placed for your item to be delivered. Please note that due to the COVID-19 Pandemic, please be patient as lead times can unfortunately be longer.

Shipping Concerns:

Please share all concerns about the delivery of your product to your location to avoid delays, frustration and additional costs for your order.

It is important to note the following that can bring additional costs:

• Charges the freight company levies if an 18-wheeler truck cannot access the delivery location
• Transport restrictions for truck height or bridge laws
• Deliveries to Islands
• Road or access restrictions
• Delivery requires the use of ferry, train, plane or additional courier transport

International Shipping (anywhere outside the lower 48 United States):

We do not offer free shipping outside the lower 48 United States at this time due to high shipping costs. However, you may call our office number for a quote to see if we could possibly arrange an order for you. 

Please visit our other relevant pages regarding delivery and product condition:

1. Damaged Product
2. Return & Refund Policy
3. Order Tracking

Our primary goal is to provide consumers with the best commitment to service and support in the industry. Our philosophy is to design and build extremely reliable fitness equipment using the highest quality materials. The result is better products at the best value. We source our material from within the United States of America and all of our products are built here, in California using state of the art manufacturing facilities. 

What makes Ropeflex machines attractive is the fact they are low maintenance. Our direct drive magnetic resistance mechanism is virtually maintenance free and does not employ gears belts or pulleys. We designed it right from the start, using computer aided design and performing rigorous testing indoor and outdoor. In addition, we can customize any of our products to customers specific needs and maintain the same high-quality service and support as we do for our standard line of equipment. 

Our Return Policy

You may return or exchange an unused item in new condition within 15 days of delivery. Restocking and shipping fees associated with returns and exchanges will be customers sole responsibility. All items must include original packaging. Items that are used or damaged may be denied a refund or exchange.

Return Exceptions

All Final Sale items cannot be returned. Other non-returnable purchases include made-to-order items and closeout items.
Items returned incomplete or without the original packaging may be denied a refund or exchange.

Return Process

Please allow up to 5-8 business days for your return or exchange to be processed on the original item(s) has been received.

In most cases your refund will automatically go back to the original form of payment used for the purchase. Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.

If you have questions or received an incorrect or damaged item, please contact us.

RopeFlex Return Address

ROPEFLEX | HIPEQ
100 Glenn Way, Unit 5
Attn: Returns
San Carlos, CA 94070

Our Cancellation Policy

Order for stocked items may be cancelled at any time prior to shipment. Made-to-order items may be canceled within 48 hours of placing an order. To cancel an order please contact us.

Replacement & Spare Parts

Replacement and spare parts can be ordered directly through ROPEFLEX online. Browse our parts catalog or contact us if the part(s) you are looking for is not in our online catalog.

At Ropeflex our primary goal is to provide consumers with the best commitment to service and support in the industry. Our philosophy is to design and build extremely reliable fitness equipment using the highest quality materials. The result is better products at the best value. We source our materials from within the United States, and all our products are built in California using state of the art manufacturing facilities.

What makes Ropeflex machines attractive is the fact that they are low maintenance. Our direct drive magnetic resistance mechanism is virtually maintenance-free and does not employ gears, belts, or pulleys. We designed our equipment right from the start, using computer-aided design, and we perform rigorous testing indoors and outdoors. In addition, we can customize any of our products to the customers’ specific needs, while maintaining the same high-quality service and support as we do for our standard line of equipment.

ROPEFLEX EQUIPMENT FEATURES:

• Precision Welded Laser Cut Commercial Gym Quality strength equipment made in the United States
• US made cushions are made using 2-inch thick 8lb Foam Padding and high quality vinyl
• Our proprietary smooth, quiet and self-adjusting resistance technology
• US made highest quality polyester double braided rope
• Heavy 11-gauge (0.120 inch wall) tubing frames provide strength and durability
• Nickel or Zinc plated and stainless-steel attachment hardware

We believe in our products and strive to offer the simplest and fastest resolution to all equipment related concerns. Our warranty service program gives its customers the option to return the product for repair, exchange or refund if the product is determined to be defective.

PRODUCT REGISTRATION

Please register your product here.