BenchK 721 Wall Bars with Pull-up Bar

We mirror the policies of our brands and our policies vary by product. You can find more information on the product's page under the Shipping Policy tab.

The following brands are applicable for free shipping:

• BenchK
• Bolid-Solid
• Elina Pilates
• Intek Strength
• Merrithew
• PENT.
• Power Plate
• RopeFlex
• Synergee
• TKO Strength
• Tru Grit Fitness
• VersaClimber
• Vortex Strength

The following brands are NOT applicable for free shipping:

• ActiveMine Pilates
• Align Pliates
• Fitkon
• Private Pilates
• Lagree Fitness
• Legacy Apparatus

A shipping quote will be provided after checkout. If you'd like the quote before placing your order, please contact us.

All deliveries are curbside. If white glove services are needed, please contact us for a quote.

Order Confirmation:

As soon as you place an order you will receive an order confirmation e-mail from us. This means we have your order in our system, and have pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and can be shipped immediately. If we find that your item is on back order or unavailable, we will void the pre-authorization and will reach out to you via e-mail. If the item(s) can be shipped within 5 business days, we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we have processed the charges on your credit card, the items will ship within five business days from the date of your order. Tracking information will be sent from us within 24 hours of your order leaving the distribution center to the e-mail address provided to us during check out. If you tracking information had not been received within six days of your order, please follow up with us at info@piquefitness.com.

We offer free shipping on all orders and on applicable items and brands as well.

Typically when an order has been received, it will be processed immediately. After this, it will take about 1-3 business days after confirmation of the order, payment, and pickup time to fulfill your order.

Once the order has shipped, it takes typically 1-2 business days for your order to leave the warehouse. Freight carrier times vary depending on location, and this can typically be between 4-10 business days. Therefore, as a general rule, we give a minimum of a 2 week lead time after your order is placed for your item to be delivered. Please note that due to the COVID-19 Pandemic, please be patient as lead times can unfortunately be longer.

Shipping Concerns:

Please share all concerns about the delivery of your product to your location to avoid delays, frustration and additional costs for your order.

It is important to note the following that can bring additional costs:

• Charges the freight company levies if an 18-wheeler truck cannot access the delivery location
• Transport restrictions for truck height or bridge laws
• Deliveries to Islands
• Road or access restrictions
• Delivery requires the use of ferry, train, plane or additional courier transport

International Shipping (anywhere outside the lower 48 United States):

We do not offer free shipping outside the lower 48 United States at this time due to high shipping costs. However, you may call our office number for a quote to see if we could possibly arrange an order for you. 

Please visit our other relevant pages regarding delivery and product condition:

1. Damaged Product
2. Return & Refund Policy
3. Order Tracking

RETURN POLICY

You may return or exchange an unused item in new condition within 30 days of delivery. All items must include original packaging. Items that are used or damaged may be denied a refund or exchange.

HOW TO RETURN AN ITEM

Return possible after prior telephone or e-mail contact. The return form available on the website should be completed and sent to info@piquefitness.com. Return costs are coved by the Buyer.

RETURN PROCESS EXCEPTIONS

Please allow up to 3-5 business days for your return or exchange to be processed.
In most cases, your refund will automatically go back to the original form of payment used for the purchase. Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange. If you have questions or received an incorrect or damaged item Contact Us.

RETURN ADDRESS

BenchK LLC Warehouse

8020 118 th Ave N Largo

33771 Florida, USA

BENCHK’S CANCELLATION POLICY

You may cancel an order at any time prior to the order entering the “Processing” stage.
Once it has entered Processing the order may not be canceled. You can track the process of your order in the “Order History” tab of your account page.

COMPLAINS

The customer has the right to make a complaint if the product received is damaged or defective. The basis for the complaint of the damaged product is the damage report drawn up in the presence of the courier and photos of the damaged parcel. The customer has the right to request a refund or replacement of the goods with a new one. In order to file a complaint about products purchased on the benchk.us website, please send a message to the following address: info@piquefitness.com,

Return Form ENG

BenchK provides a warranty as a manufacturer:

• For metal parts: 10 years
• For other elements: 2 years.

The warranty does not cover defects resulting from:

• mechanical damage,
• use inconsistent with the recommendations of the manual,
• improper installation (assembly) and configuration (inconsistent with the rules contained in the manual).

Spare parts under warranty are shipped within one business day.